Vehicles: FAQ

Vehicles: FAQ [1]

What are the size restrictions for shipping my vehicle?

The maximum dimensions of a passenger-type vehicle (sedans, SUVs, passenger vans, station wagons) are 21'8"L x 8'W x 7'H. The maximum dimensions for motorcycles must be no more than 96" in length, with a maximum tire width of 8". Vehicles exceeding these dimensions will be quoted on an individual basis. For regular passenger vehicles with dimensions exceeding the above, or that have been modified, please call our Customer Support team at 866-363-7485. For over dimension vehicles OR vehicles such as limousines, RVs, boats and trailers etc., please contact our Oversize Cargo department at 866-393-9831 option # 1.

How long will it take my vehicle to arrive in Hawaii?

Once the vessel has departed, normal transit times between San Diego and our Hawaiian ports are: Honolulu, approximately 5 days, Kahului and Hilo, served bi-weekly - approximately 7 days. For transit times between any part of the Mainland US and Hawaii, you can view our schedule [2] for your specific route that would best accommodate you.

How can I get a quote for residential pick up or delivery at a location not on the website?

You can complete a quote form online [3], along with 4 uploaded photos of your vehicle (front, back and both sides). Once the form is submitted, please allow a minimum of 3 business days to receive a quote via email. Inquires can be directed to AutoDispatch@pashahawaii.com [4]

How can I get my vehicle to an island other than Maui, Hawaii or Oahu?

Pasha Hawaii will arrange for the shipment of your vehicles from Honolulu to the outer islands of Kauai/Nawiliwili, Molokai and Lanai. A booking to the outer islands can be made over the phone with one of our customer support agents.

What forms of payment are accepted?

We accept Visa, Master Card and American Express. Payment must be made in full at time of booking.

How do I prepare my vehicle for shipment?

Click Here [5] to see the requirements that must be fulfilled before you ship your vehicle(s).

What condition does my vehicle need to be in when I ship it?

Vehicles must delivered clean inside and out. No more than a ¼ tank of gas and NO personal belongings. The only items you may leave in the vehicle are a spare tire and jack, in the proper storage compartment, an owner's manual can remain in the glove box, secured child car seats, if you have any, and floor mats and seat covers, everything else must be removed from the vehicle. All vehicles must roll, brake, steer, have no leaking fluids, and no special starting instructions. We recommend vehicles be serviced prior to shipping to ensure mechanical and safety problems are corrected.

Can I ship personal items inside my vehicle?

The vehicle must be free of all personal belongings. All storage compartments must also be clean and unlocked for inspection. This includes toolboxes, saddlebags on motorcycles, and truck beds. Nothing can ship loose in the vehicle.

What are the document Requirements for Vehicle Transportation?

Eastbound(Hawaii to California)

Booking agreement signed by registered owner
Copy of current registration through shipping date. If vehicle is owned by a company, we require a letter from the officer of the company allowing customer/carrier to drop off.
Title / Bill of Sale (BOS) or Lien Authorization Letter. The title or BOS must match the VIN number on the booking
Military Verification (Military ID) for Service Members.
All Registered owner(s) are required to be present for Vehicle drop off. In the event that the registered owner(s) is/are not present, we require a notarized authorization allowing another person or trucking company to drop off. We can also accept Power of Attorney for vehicle. Link to authorization letter
Documentation can be uploaded by entering your booking number in the tracking field online [6].

Westbound(California to Hawaii)

Booking agreements signed by registered owner
Copy of current registration or title / Bill of Sale. If vehicle is owned by a company, we require a letter from the officer of the company allowing customer/carrier to drop off.
Military Verification (Military ID) for Service Members
Registered owner(s) are required to be present for Vehicle drop off. In the event that the registered owner(s) is/are not present, we require a notarized authorization allowing another person or trucking company to drop off. We can also accept Power of Attorney for vehicle. Link to authorization letter
Documentation can be uploaded by entering your booking number in the tracking field online [6].

I am moving back to the mainland United States from Hawaii, and the documentation requirements are different. Why do I have to present this additional documentation now? Why is the process for shipping a vehicle to Hawaii different from shipping a vehicle from Hawaii?

It is Hawaii State Law (Statute 286-57 Unlawful removal of motor vehicle from State) that all privately owned vehicles shipping from Hawaii to the mainland United States are required to abide by. Please consult the Hawaii DMV regulations for more information.

What documents are required for non-highway vehicles, such as golf carts, quads, dirt bikes, etc.?

The following documents are the basic documentation required

Copy of signed Booking Confirmation
Copy of current registration
Title or a Bill of Sale or a document validating Proof of Ownership
Lien holder letter of authorization (only if a title cannot be provided and only from Hawaii to U.S.)

What if my vehicle doesn't arrive on the date you promised?

We do not promise or guarantee any dates. After the vehicle has been loaded, and the vessel has departed, we will send you a departure notice advising you of the day our ship is due in to the destination port and when your vehicle is expected to be available for pickup. For our Guaranteed Select Service, we guarantee that your vehicle will be loaded onboard the vessel for which you are booked. With either service, we cannot guarantee arrivals due to weather or circumstances beyond our control.

What is Pasha Hawaii's liability for my vehicle?

All vehicle shipments are covered under minimal liability up to $3000.00. Pasha Hawaii also offers other options for liability coverage for shipping your vehicle. Please give our customer support agents a call at 866-363-7485 for further details and information if you are interested in purchasing additional insurance coverage for your vehicle.

What if I wanted Pasha Hawaii to be liable for all damage that might occur to my vehicle during shipment?

Please reach out to our customer support team at 866-363-7485 for additional information on coverage rates and availability.

What is the latest I can drop off my vehicle prior to sailing?

Please view our schedule [2] with all drop off and pick up dates. Please call our customer service team at 866-363-7485 with any questions or concerns.

Is an appointment required for pick-up and drop-off of my vehicle?

All terminals require drop off and/or pickup appointments to be made with a representative.

Drop off: You will be required to provide documentation in relation to your vehicle prior to scheduling a drop off appointment. Drop off appointments scheduling is not available until 30 days prior to vessel sailing.

Pick up: A representative of Pasha will reach out when your vehicle is available to be scheduled for pickup. Vehicles are not available the day the vessel arrives at port, and based on final destination will take a minimum of 2 days. Vehicle availability and transit times will vary based on vessel, connecting barge schedules, loading/unloading time, and final destination distance to/from the port.

Does Pasha Hawaii ship Battery Electric Vehicles (BEV) and/or Motorcycles?

Yes, Ocean service for Battery Electric Vehicles is limited to direct call ports of Honolulu, Kahului, Hilo, and San Diego only.
Please see our requirements below:

Pasha Hawaii Does Not ship Inoperable Battery Electric Vehicles.
Vehicles must be tendered with NO MORE than 30% charge.
The vehicle must be set to a Power Save or Shipping Mode if applicable.
If you have an App on your computer or mobile device, please do not use during the shipment of the vehicle as this will cause the battery to drain.

Please note: There is a non-refundable additional surcharge cost of $225 for all Electric Vehicles. Also, Pasha Hawaii is not responsible to charge the battery if they lose charge during shipment.